Before our guests even arrive, their experience with The Welsh House begins. Whether they’ve discovered us through a recommendation, social media, or our website, we aim to build anticipation and set the right expectations.

This stage is about ensuring that our branding, communication, and reputation align with the experience we offer. It’s our job to create a sense of excitement and curiosity, making them eager to experience the warmth and authenticity of Welsh hospitality.

As guests step through our doors, they should immediately feel the embrace of Welsh hospitality. With a warm “Croeso” (Welcome), we greet each guest with a genuine smile, confirming any reservations and guiding them to their table.

This is our chance to make a lasting first impression, making every guest feel valued and at home from the moment they arrive. Introduce them to their server and set the tone for the exceptional service they can expect.

As guests step through our doors, they should immediately feel the embrace of Welsh hospitality. With a warm “Croeso” (Welcome), we greet each guest with a genuine smile, confirming any reservations and guiding them to their table.

This is our chance to make a lasting first impression, making every guest feel valued and at home from the moment they arrive. Introduce them to their server and set the tone for the exceptional service they can expect.

At The Welsh House, we don’t just serve food; we share the story of Welsh culture through our dishes and drinks. This stage is where our expertise shines—whether it’s recommending a traditional Welsh dish, explaining the origins of our ingredients, or pairing a meal with a local drink.

Our goal is to provide guests with more than just a meal; we offer them a taste of Wales, enriched with stories and knowledge that make their dining experience unique and memorable.

Keeping the connection alive after their visit is crucia. As the meal comes to an end, our farewell should be as warm and genuine as our welcome. Present the bill with care, and take the time to thank the guests for their visit. Use Welsh phrases such as “Diolch” (Thank you) and “Hwyl Fawr” (Goodbye) to leave a lasting impression.

A thoughtful farewell ensures that guests leave feeling appreciated and with a desire to return. It’s about closing the experience on a high note, leaving them with fond memories of their time at The Welsh House.

The guest’s experience doesn’t end when they walk out the door. Follow-up with them through thoughtful gestures, such as personalised thank-you messages or invitations to upcoming events. Encourage them to share their experience and return to The Welsh House.

This stage is about fostering loyalty and turning first-time visitors into regular guests who not only come back but also recommend us to their friends and family. By maintaining this connection, we ensure that the warmth of The Welsh House continues to resonate long after the visit.