THE WELSH HOUSE WAY
Diolch (Farewell)
A Thoughtful Goodbye
At The Welsh House, the farewell is as important as the welcome. It’s the final interaction our guests have with us, and it’s crucial that we leave them with a lasting positive impression. A thoughtful and genuine goodbye not only concludes the dining experience on a high note but also sets the stage for their return. This is the moment to ensure that every guest feels appreciated and eager to visit us again.
Expressing Gratitude
As the meal comes to an end, it’s essential to express genuine gratitude for the guest’s visit. Use this opportunity to thank them for choosing The Welsh House, acknowledging any special occasions or preferences they may have shared during their meal.
Presenting the Bill with Care
When presenting the bill, do so with the same level of care and professionalism that you’ve shown throughout the meal. Use a silver dish, and include a review card if applicable. A simple gesture like saying, “Thank you for dining with us today, I hope everything was to your satisfaction,” can make a big difference in how the guest perceives their overall experience
Using Welsh Language for a Personal Touch
Incorporate Welsh phrases into your farewell to add a personal and cultural touch. Phrases like “Diolch” (Thank you) and “Hwyl Fawr” (Goodbye) reinforce the connection to Welsh culture and make the farewell more memorable. For example, “Diolch yn fawr am ddod i weld ni heddiw—hwyl fawr!” (Thank you so much for visiting us today—goodbye!) Adds warmth and leaves the guest with a positive, culturally rich experience.
Final Check-In
Before the guest leaves, ask if there is anything else you can assist them with. This could be as simple as offering to call a taxi, giving directions, or providing information about upcoming events at The Welsh House. By doing this, you show that your care and attention extend beyond the meal itself.
Ensuring a Smooth Departure
As guests prepare to leave, it’s important to ensure that their departure is smooth and hassle-free. This includes handling payment quickly and efficiently, offering any final assistance, and making sure they leave with a smile.
Make sure the payment process is smooth and efficient, avoiding any unnecessary delays. Whether it’s processing a card payment or handling cash, do so with professionalism and a final thank you. For example, “Thank you again, I’ve processed your payment—have a wonderful day!” Ensures that the last interaction is positive and hassle-free.
If the guest requires assistance, such as with carrying bags, finding their car, or getting directions, be ready to help. This level of service shows that we care about their entire experience, not just what happens at the table. Even something as simple as holding the door open as they leave can add a touch of courtesy that they’ll remember.
As the guests depart, take a moment to invite them back. Whether it’s mentioning a future event, a new menu item, or just expressing how much you’d love to see them again, this helps plant the seed for their next visit. For instance, “We hope to see you again soon—next week we’re launching a new seasonal menu that I think you’ll love!” Creates anticipation and encourages them to return.
Creating a Lasting Impression
The farewell is your last chance to reinforce the positive experience guests have had at The Welsh House. By ensuring that this final interaction is as warm and thoughtful as the rest of their visit, you leave them with a lasting impression of excellent service and genuine hospitality.
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Personalised Goodbyes
If the guest mentioned something special during their visit, such as a birthday, anniversary, or a particular preference, make sure to acknowledge it in your farewell. A personalised goodbye, such as “I hope you enjoyed your birthday celebration with us—diolch am ddod!” (Thank you for coming!) Adds a meaningful touch.
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Following Up on Feedback
If the guest provided feedback during their meal, whether positive or constructive, thank them for it during the farewell. This shows that you value their input and are committed to continuously improving their experience.