THE WELSH HOUSE WAY
Sharing Our Story
Expertise and Engagement
At The Welsh House, we believe that dining is more than just enjoying a meal—it’s an opportunity to immerse our guests in the rich culture and traditions of Wales. This stage of the experience is where we truly shine, as it’s our chance to share the story behind our dishes, drinks, and the overall experience. By showcasing our expertise and engaging with guests on a deeper level, we create a unique and memorable dining experience that goes beyond the plate.
Showcasing Welsh Excellence
Every dish and drink we serve has a story, and it’s our job to share that with our guests. Whether it’s the origin of the ingredients, the traditional methods used in preparation, or the cultural significance of a dish, these details enrich the dining experience and create a deeper connection between our guests and The Welsh House.
When taking drink and food orders, don’t just list the options—engage the guests with personal recommendations. For example, if there’s a dish that showcases local Welsh produce or a drink that’s crafted by a nearby distillery, share this with enthusiasm. Let guests know why it’s special and why you think they’ll love it. Saying something like, “I highly recommend the lamb; it’s sourced from a local farm just a few miles from here and is prepared using a traditional Welsh recipe,” adds value to their choice and highlights our commitment to local excellence.
Take the time to explain the different menus on offer, including any special items like the soup of the day or catch of the day. Use this moment to weave in stories about the ingredients or the inspiration behind the dishes. For example, “Today’s catch of the day is sourced from the nearby Gower Peninsula—freshly caught this morning,” gives guests a sense of place and connection to the local community.
Incorporate elements of Welsh culture into your interactions. Whether it’s introducing a dish with its Welsh name, explaining a traditional cooking method, or sharing a brief history of a particular ingredient, these touches help guests feel more connected to the experience. For example, “This is our Cawl, a traditional Welsh stew that’s been a staple in Welsh homes for centuries,” gives guests insight into the cultural significance of what they’re enjoying.
BEING THE EXPERT
Your role as a server or staff member is not just to deliver food but to enhance the overall dining experience. By being knowledgeable and passionate about what we offer, you can turn a simple meal into a rich, cultural journey.
01
Up-selling
with Purpose
When suggesting additional items, do so with purpose. Recommend side dishes, sauces, or drinks that genuinely complement the guests’ choices. For example, “If you’re enjoying the lamb, I’d recommend pairing it with our house red wine, which has been selected specifically to enhance the Flavours of this dish,” shows that you’re not just up-selling for the sake of it but are genuinely interested in enhancing their meal.
02
Telling the Story of Welsh Ingredients
Whenever possible, tell the story of the ingredients used in our dishes. Guests appreciate knowing that their meal is not just delicious but also supports local farmers, fishermen, and artisans. For instance, “Our cheese board features selections from local Welsh dairies, each with its own unique flavour profile,” adds depth to their dining experience and highlights our commitment to local sourcing.
03
Responding to Questions & Requests
Be prepared to answer any questions guests might have about the menu, ingredients, or preparation methods. If a guest asks about a dish, provide them with a thoughtful and informed answer that goes beyond the basics. This not only helps them make informed decisions but also reinforces the idea that The Welsh House is a place of quality and authenticity.
Building a Connection
The “Sharing Our Story” stage is about building a deeper connection with our guests. By sharing the cultural and culinary heritage of Wales, we turn a simple meal into an experience that guests will remember long after they leave.
Making It Personal
When you share a story about a dish or ingredient, make it personal. Let guests know why it matters to you, whether it’s your favourite dish or something that connects you to your own heritage. For example, “I love this dessert because it reminds me of my grandmother’s cooking,” adds a personal touch that resonates with guests.
Encouraging Exploration
Encourage guests to explore the menu and try something new. Whether it’s a traditional Welsh dish they’ve never had or a local drink they’ve never tasted, your enthusiasm can inspire them to step out of their comfort zone and experience something unique.
Creating Lasting Memories
Ultimately, this stage of the experience is about creating lasting memories. By sharing our expertise and engaging with guests on a deeper level, we ensure that their time at The Welsh House is not just a meal but a celebration of Welsh culture, food, and hospitality.